Thank you for shopping with www.clearcart.in. We value your satisfaction and want to ensure that your shopping experience with us is pleasant and hassle-free. This Cancellation and Refund Policy explains the terms and conditions regarding cancellations, returns, and refunds for purchases made on our website.
Cancellation Policy:
Order Cancellation: You may request to cancel your order within 24 hours of placing it. Please contact our Customer Support Team immediately with your order details to initiate the cancellation process.
Once the order has been shipped, we are unable to cancel it. In such cases, you can refer to our Returns Policy for further assistance.
Product Unavailability:
In rare instances, certain products may become unavailable after you have placed an order. If this occurs, we will notify you promptly and offer a full refund or suggest an alternative product of similar value.
Returns and Refunds:
Damaged or Defective Products:
We take great care to ensure that all products are shipped in excellent condition. However, if you receive a damaged or defective item, please notify us within [number of days] from the date of delivery.
To initiate the return process, please contact our Customer Support Team and provide them with relevant details, including your order number and photographs of the damaged or defective product.
We will assess the situation and, if approved, provide you with instructions on returning the item. Upon receipt of the returned item, we will either replace it with a new one or issue a refund, including any applicable shipping charges.
Incorrect or Incomplete Orders:
If you receive an incorrect product or an incomplete order, please contact our Customer Support Team within [number of days] of delivery.
We will investigate the issue and take appropriate action to rectify the mistake promptly. This may include reshipping the correct item or providing a refund, depending on the circumstances.
Change of Mind:
We understand that preferences may change. If you change your mind about a purchase and wish to return the item, please contact our Customer Support Team within 5 Days of receiving the product.
The item must be unused, in its original packaging, and in the same condition as when you received it.
You will be responsible for the return shipping costs. Once we receive the returned item and verify its condition, we will issue a refund for the product’s purchase price, excluding any shipping charges.
General Terms and Conditions:
Refund Process: Refunds will be processed using the same payment method used for the original purchase.
Please allow 3 Days for the refund to be processed and reflected in your account.
Non-Refundable Items: Certain items may not be eligible for returns or refunds due to hygiene, safety, or other reasons. These may include but are not limited to [list of non-refundable items].
Return Shipping:
When returning a product, please ensure that it is properly packaged to avoid any damage during transit. We recommend using a reputable shipping service with tracking and insurance.
Communication:
We strive to provide prompt and efficient customer service. If you have any questions, concerns, or require further assistance regarding cancellations, returns, or refunds, please contact our Customer Support Team. We will be happy to assist you.